বাংলায় সংক্ষেপে
Sellzzy একটি সাবস্ক্রিপশন-ভিত্তিক সফটওয়্যার সার্ভিস। পেমেন্টের পর অ্যাকাউন্ট সাথে সাথেই চালু হয়ে যায়। রিফান্ড অনুমোদিত হলে ৭ থেকে ১০ কার্যদিবসের মধ্যে আপনার মূল পেমেন্ট মাধ্যমেই টাকা ফেরত যায়। রিফান্ড চাইতে support@sellzzy.com-এ লিখুন বা WhatsApp করুন।
1. What this policy covers
Sellzzy is a Software-as-a-Service (SaaS) platform. Customers purchase a subscription plan that gives them access to the Sellzzy application. This policy covers refunds for those subscription payments made to Sellzzy.
Important: this policy does not cover orders that a merchant's own customers place on a store built with Sellzzy. Each merchant sets and publishes their own return and refund policy for their own products. Sellzzy is not a party to those transactions.
2. Service delivery time
Because Sellzzy is a digital service, there is no physical shipment. Access is delivered as follows:
| Item | Delivery time |
|---|---|
| Account activation after successful payment | Immediately — within a maximum of 15 minutes |
| Plan upgrade or downgrade | Immediately on confirmation of payment |
| Onboarding session (where included) | Scheduled within 2 working days of request |
If your account is not active within 15 minutes of a successful payment, contact us and we will resolve it or refund the payment in full.
3. When you can request a refund
- Duplicate payment — you were charged more than once for the same billing period. Refunded in full.
- Service not delivered — payment succeeded but your account was not activated and we could not resolve it. Refunded in full.
- Incorrect amount charged — the amount debited does not match the published price of the plan you selected. The difference is refunded.
- Accidental renewal — an automatic renewal you did not intend, reported within 7 calendar days of the charge, where the service has not been substantially used in that period.
4. When a refund is not available
- Partially used billing periods after the first 7 days, where the service has been available and working as described.
- Cancellation part-way through a month or year. Your plan stays active until the end of the paid period; it is not pro-rated.
- Suspension or termination of an account for a breach of our Terms & Conditions.
- Dissatisfaction with results (for example sales volume or advertising performance), which depends on factors outside the software.
5. How to request a refund
- Email support@sellzzy.com or message our WhatsApp number from the account holder's registered contact.
- Include your account email, the transaction ID or SSLCommerz reference, the amount, the date, and the reason.
- We acknowledge every request within 24 hours and tell you our decision within 3 working days.
6. Refund timeline
Once a refund is approved, we process it back to the original payment method used for the purchase. Funds are returned within 7 to 10 working days from the date of approval.
| Payment method | Time to receive funds after approval |
|---|---|
| bKash, Nagad, Rocket and other mobile financial services | 7–10 working days |
| Visa, Mastercard, American Express and other cards | 7–10 working days (may show on your next statement) |
| Internet banking | 7–10 working days |
Refunds are always returned to the same account or card the payment came from. We cannot send a refund to a different account.
7. Cancellation
You can cancel your subscription at any time from your dashboard or by contacting support. Cancellation stops future renewals. Your plan remains active until the end of the period you have already paid for, and your data stays exportable during that time. There is no cancellation fee and no long-term contract.
8. Chargebacks
If you believe a charge is wrong, please contact us first — we will almost always resolve it faster than a bank dispute. If a chargeback is raised, we may suspend the account until the dispute is settled.
9. Contact
Email: support@sellzzy.com
WhatsApp: +880 1701 114930
Response time: within 24 hours.
Registered address: Durakuti, Lalmonirhat, Bangladesh